MOTOR INSURANCE CLAIMS ORCHESTRATION PLATFORM
Orchestrate Every Claim.
Eliminate Blind Spots.
Secure Every Settlement.
UCI is a motor insurance claims orchestration platform that connects surveyors, workshops, policyholders and partners through one insurer-controlled execution layer.
Your Claims System Can Process a Claim.
But Can It Control Everything That Happens Around It?.
Modern insurers already have systems for policy administration, FNOL, claims registration and settlement.
The challenge begins after a claim enters execution - when surveyors, workshops, customers and other partners operate across different systems, channels and processes.
Handle registration, processing and settlement.
Administration
Claim Registration
Management
Settlement
Multiple partners, systems and channels.
Partners
Execution involves multiple stakeholders, channels and systems -
making it difficult to maintain control, visibility and consistency.
Surveyor Coordination
Allocation is manual, delayed or inconsistent, and inspection data is often incomplete or unstructured.
Workshop Coordination
Estimates require repeated follow-ups, approvals are delayed and repair progress is not always visible in real time.
Customer Visibility
Policyholders often depend on calls or manual updates to understand claim progress.
Partner Accountability
Parts quality and pricing are not governed, salvage value is lost and partner performance is difficult to track.
UCI - The Insurer’s Control Layer
for Claims Execution.
UCI sits between your core systems and the external claims ecosystem, connecting and governing every stakeholder involved in claim execution - from survey to settlement.
Policy, Claims and Settlement
Administration
Claim Registration
Management
Settlement
and updates
UCI
INSURER CONTROL LAYERapprovals and
status updates
Multiple stakeholders. One governed flow.
Partners
Insurer Control
Control and governance across the entire claim lifecycle.
Digital Orchestration
Connect and coordinate all external partners through one platform.
Operational Efficiency
Eliminate manual coordination and follow-ups across multiple channels.
Single Source of Truth
A real-time view of claim status, partner activity and key metrics.
A Simple, Governed Flow
for Connected Claim Execution.
From claim registration to final settlement, UCI orchestrates every step, connects the right partners and keeps the insurer in control with real-time visibility.
Claim Registration
Claim data flows from the insurer's existing systems into UCI.
- FNOL and claim details
- Automatic case creation in UCI
Partner Allocation
UCI allocates surveyors, workshops and other partners based on rules, location, availability and SLAs.
- Certified partner network
- Rules-based allocation
Execution & Updates
Surveyors, workshops and partners execute their tasks on connected platforms (e.g. UniClaim, WMS).
- Structured data capture
- Real-time status updates
Approvals & Governance
UCI manages estimates, approvals, re-approvals and exceptions with full visibility and control.
- Rules-based workflows
- SLA and exception alerts
Settlement & Closure
Approved claims move to settlement, with complete audit trail and partner performance records.
- Seamless handoff to insurer systems
- End-to-end claim history
Real-time Visibility. Better Control. Measurable Outcomes.
UCI keeps the insurer informed with real-time updates, partner performance and data-driven insights at every stage of the claim.
Real-time status tracking
Know what’s happening across every claim.
Partner performance
Track SLAs, TATs and exceptions.
Audit-ready data
Complete and structured claim execution records.
Network insights
Identify trends, leakages and improvement areas.
One Real-Time View of Your Entire Claims Ecosystem.
Bring claims, surveyors, workshops, estimates, approvals, parts and salvage recovery into one centralized command view - giving insurer leadership real-time visibility to monitor cycle times, eliminate cost leakage and enforce SLA governance across the network.
A Connected Ecosystem
That Works for Everyone.
UCI brings every stakeholder into a single, governed claim execution flow - with the right access, tools and visibility for their role.
Insurance Companies
End-to-end control, visibility and governance across the entire claim ecosystem.
- Real-time claim execution visibility
- Partner performance tracking
- SLA and exception management
- Cost control and higher recoveries
Surveyors
Structured workflows, faster allocations and seamless submission.
- Automatic claim allocation
- Guided inspection workflows
- Photo, video and document capture
- Real-time submission and TAT tracking
Workshops
Transparent approvals, faster turnaround and better collaboration with insurers.
- Digital estimate submission
- Approval and re-approval workflows
- Live repair status updates
- Faster claim cycle and payments
Policyholders
Timely updates and a better claim experience.
- Real-time claim status
- Survey and approval updates
- Repair progress and delivery timelines
- Less dependency on call centres
Parts & Vendors
Governed procurement, verified partners and transparent pricing.
- Certified vendor network
- Authorized pricing and quality
- Parts availability visibility
- Anti-counterfeit assurance
Recovery Partners
Better scrap value realization through a controlled and compliant process.
- Authorized RVSF integration
- Accurate ELV valuation
- Digital documentation and compliance
- Faster disposal and recovery
Greater Control. Lower Losses.
Happier Customers.
With UCI, insurers move from fragmented execution to a connected, governed and measurable claims ecosystem.
Operational Predictability
Predictable claim execution across all partners
Cost Leakage Reduction
Lower losses with governed approvals and recoveries
Faster Claim Settlement
Shorter claim cycles with real-time orchestration
Stronger Partner Accountability
Clear SLAs and measurable performance
Improved Customer Experience
Transparent and self-serve claim visibility
Higher Recovery Value
Better ELV realization through controlled scrappage and parts management
What Insurers Achieve with UCI.
With UCI as the insurer-controlled orchestration layer, organizations move from fragmented execution to measurable control.
Operational Predictability
Predictable claim execution across surveyors, workshops and partners.
- Real-time execution visibility
- Fewer delays and exceptions
- Consistent claim processes
Cost Leakage Reduction
Lower losses through governed execution, approvals and recoveries.
- Controlled repair costs
- Governed parts pricing
- Higher salvage recovery
Faster Claim Settlement
Shorter claim cycles driven by real-time orchestration and visibility.
- Faster survey and approvals
- Reduced rework and re-surveys
- Quicker handoffs to settlement
Stronger Partner Accountability
Clear SLAs, tracked actions and measurable partner performance.
- SLA and TAT tracking
- Partner performance reports
- Data-driven partner governance
Improved Customer Experience
Transparent, self-serve claim visibility without follow-ups.
- Real-time claim status
- Fewer call centre inquiries
- Higher policyholder satisfaction
Higher Recovery & Salvage Value
Better ELV realization through governed scrappage and parts control.
- Authorized RVSF integration
- Accurate ELV valuation
- Compliant and traceable disposal
Greater control across the entire claims ecosystem.
UCI helps insurers reduce losses, improve efficiency and deliver a better experience for every stakeholder.
Lower claim
cycle time
Reduction in
cost leakage
Higher salvage
recovery value
Improved
customer rating
Measurable Outcomes Across
the Claims Ecosystem.
UCI helps insurers bring control, efficiency and transparency to every stage of the claim, driving better outcomes for all stakeholders.
Faster Claim Execution
Streamlined coordination across surveyors, workshops and partners.
Lower Claim Costs
Governed approvals, accurate estimates and better parts control.
Higher Recovery Value
Better salvage, scrap and recovery management with full traceability.
Improved Partner Performance
Clear SLAs, real-time tracking and data-driven accountability.
Better Customer Experience
Real-time claim visibility and fewer follow-ups.
More Transparency & Compliance
Complete audit trail across every stakeholder and action.
Greater Control. Lower Losses.
Better Claim Outcomes.
With UCI, insurers can standardize execution, reduce leakages and deliver a faster, more transparent and efficient claims process.
Faster claim
settlement
Lower claim
costs
Higher recovery
value
Frequently Asked Questions.
Everything you need to know about the UCI Claims Orchestration Platform, integration, and stakeholder governance.
01. What is UCI, and how is it different from an insurer’s existing claims system?
UCI is an insurer-controlled claims orchestration and execution layer. It connects the insurer’s existing policy, FNOL and claims systems with surveyors, workshops, policyholders, parts suppliers, recovery partners and other participants involved in claim execution. UCI focuses on coordinating workflows, partner activity, approvals, status visibility, SLAs and reporting without requiring the insurer to replace its existing core systems.
02. Can UCI work with our existing insurance systems?
Yes. UCI is designed to work alongside existing insurer systems and connect relevant claim data and workflow events between them. The specific integration approach depends on the insurer’s existing systems, processes, data requirements and integration architecture.
03. Which stakeholders can be connected through UCI?
UCI can connect the stakeholders involved in claim execution, including surveyors, workshops, policyholders, parts and service partners, recovery and RVSF partners, fleet or corporate clients, TPAs and other authorized ecosystem participants. The ecosystem can be configured according to the insurer’s operating model and claim workflows.
04. Can UCI manage the complete motor claim execution journey?
UCI can orchestrate workflows across the claim execution journey, from claim registration and partner allocation through inspection, estimate submission, approvals, repair execution, status tracking, customer updates, recovery activities and handoff toward settlement. The exact workflow can vary according to the insurer’s processes and governance requirements.
05. How does UCI help insurers control surveyor and workshop performance?
UCI provides centralized visibility into partner activity, claim status, SLAs, turnaround times, exceptions and workflow progress. This allows insurers to monitor execution across surveyors and workshops, identify delays or exceptions, and manage partner performance using structured operational data.
06. Can UCI support digital approvals and re-approvals?
Yes. UCI can coordinate digital approval workflows for estimates and other claim-related actions, including re-approvals and exceptions. Approval rules and workflow stages can be aligned with the insurer’s defined processes and authority structure.
07. Can policyholders track their claim through UCI?
Yes. UCI can connect the policyholder experience to the claim execution workflow, enabling relevant claim milestones, survey updates, approval progress, repair status and other updates to be communicated digitally through the appropriate customer-facing channel, such as RumPum.
08. Can UCI connect parts, salvage and other claim-value recovery partners?
Yes. UCI can extend the claim ecosystem beyond survey and repair workflows to relevant parts, vendor and recovery processes. Depending on the operating model, this can include parts procurement and pricing workflows through connected supplier systems, as well as salvage and vehicle scrappage processes through authorized recovery partners.
Start with Control. Scale with Confidence.
Insurance claims don’t fail because of missing systems. They fail when execution moves beyond insurer control. UCI enables insurance organizations to regain visibility, governance, and execution control across all partners.
Modernize your insurance claims ecosystem today
Precision in Claim Orchestration.