WORKSHOP & SERVICE NETWORKS
Powering the Next
Generation of Workshop
& Service Networks.
From independent workshops and multi-location groups to franchise and partner networks, RAMP connects workshop operations, customers, suppliers, fleets and insurers through one digital automotive service ecosystem.
Operations
Supply Network
Demand Visibility
Customer Experience
Running One Workshop Is Different
From Running a Service Network.
Workshop operations become increasingly complex as businesses expand across locations, ownership models, franchise partners, fleets, insurers and supplier networks. Maintaining consistent service quality while giving local teams the flexibility to operate becomes a network-level challenge.
Single-Facility Operational Execution
Point SolutionFocus on day-to-day workshop operations with limited stakeholders and a single location.
Connected Service Network
Ecosystem PlatformCoordinate multiple locations, partners and stakeholders with standardized processes, governance and network visibility.
Partners
Governance
Every Workshop Sits Inside a
Larger Service Ecosystem.
Workshop service is influenced by customers, fleets, insurers, suppliers, technicians, partners and network leadership. RAMP connects these interactions around the service journey.
Customers
Service Demand,
Bookings & Approvals
Parts & Suppliers
Stock, Sourcing & Delivery
Fleets
Preventive Schedules &
Uptime
WORKSHOP /
SERVICE NETWORK
Job Cards • Technicians • Bay Utilization • Multi-Location Service Execution
Insurers
Claims, Surveys &
Approvals
Franchise / Partners
Network Hubs &
Regional SOPs
Technicians
Job Execution &
Quality Checks
Network / HQ
Governance, Network Visibility, SOPs & Analytics
From Service Request to Completed Service -
Connected End to End.
A unified automotive service lifecycle that synchronizes customer requests, workshop diagnostics, parts procurement, job execution, and post-service retention across every network location.
Request
Service requirement
Schedule
Appointment / allocation
Inspect
Vehicle / service assessment
Estimate
Work & cost approval
Execute
Technician & workshop execution
Parts
Source and consume required parts
Complete
Quality check / delivery
Retain
Service history / next service
Connect the Operations That Keep
Your Service Business Moving.
RAMP provides digital capabilities across workshop execution, maintenance, parts, customers, fleet service, insurance and network operations - allowing organizations to build the operating model that fits their business.
Workshop Operations
Service intake, job execution, technicians, bays and billing.
Network Operations
Locations, franchise and partner operations, standards and visibility.
Parts & Supply
Parts availability, procurement, inventory and supplier connectivity.
Fleet Service
Fleet maintenance requirements, service coordination and uptime.
Insurance Repair
Claims-related repair, estimates, approvals and repair visibility.
Customer Experience
Booking, communication, approvals, service history and engagement.
One Service Ecosystem.
Different Ways to Operate.
RAMP can support different workshop ownership and operating structures while maintaining common visibility, governance and service standards across the network.
COCO
Company Owned • Company OperatedCentral ownership and operational control.
COFO
Company Owned • Franchise OperatedCentral asset ownership with distributed execution.
FOCO
Franchise Owned • Company OperatedPartner-owned locations operating within a common service framework.
FOFO
Franchise Owned • Franchise OperatedDistributed ownership with standardized network governance.
Combine Ownership Models Within the Same Ecosystem.
Organizations can operate combinations of owned, franchise and partner locations within the same wider service ecosystem.
The Capabilities Behind a
Connected Service Ecosystem.
Combine the RAMP products and enterprise solutions relevant to your operating model, from workshop execution to fleet service, network governance and customer engagement.
WMS / GMS
Workshop Operations
& Job Cards
Enterprise Network
Multi-Location
Network Governance
PFMS
Fleet Maintenance
& SLAs
WORKSHOP &
SERVICE NETWORK
Centralized governance, operational orchestration & multi-branch execution.
Build a More Connected,
Predictable Service Operation.
Operational
Consistency
Common workflows and service standards across participating locations.
Network
Visibility
Understand activity and performance across workshops, branches and partners.
Better Customer
Experience
Provide consistent digital interactions across the service journey.
Partner
Accountability
Track execution, SLAs, exceptions and network performance.
Parts & Service
Control
Connect workshop requirements with inventory and supplier operations.
Scalable
Growth
Expand locations and partners without losing operational visibility.
Everything You Need to Know
About Workshop & Service Networks
Explore common questions about scaling workshop networks, partner ecosystems, and unified service operations with RAMP.
01. What types of workshop and service businesses can use RAMP?
RAMP is designed for independent workshops, multi-location workshop groups, franchise networks, partner workshop networks, workshop aggregators, and organizations managing broader automotive service operations. It can support different operating structures while providing centralized visibility and connected workflows across participating locations.
02. Can RAMP support company-owned, franchise and partner workshops?
Yes. RAMP can support different workshop ownership and operating models, including company-owned and operated locations, franchise-operated locations, partner workshops, and mixed networks. The operating model can maintain common standards and network visibility while allowing local teams to manage day-to-day execution.
03. Can different workshop locations operate within one connected network?
Yes. RAMP can connect multiple workshops and service locations through common operational workflows, network-level visibility, reporting and governance. Central teams can monitor activity and performance across locations while individual workshops continue managing their local operations.
04. Can RAMP connect workshops with fleets and insurance workflows?
Yes. RAMP can connect workshop operations with fleet service requirements and insurance-related repair workflows. This can include service requests, estimates, approvals, repair execution, status tracking and relevant service information, depending on the organization's operating model and connected systems.
05. Can RAMP connect workshops with parts suppliers and vendors?
Yes. RAMP can connect workshop requirements with parts and supplier workflows, allowing relevant product requirements, orders, availability, fulfilment and transaction information to move through connected digital workflows.
06. Can RAMP help maintain consistent service standards across a workshop network?
RAMP can support common workflows, operating standards, reporting and governance across participating locations. Network teams can monitor performance, identify exceptions and maintain visibility across locations while allowing local teams to execute their day-to-day workshop operations.
07. Can customers interact digitally with workshops through RAMP?
Yes. RAMP can support digital customer interactions across the service journey, including service requests, booking, estimates, approvals, service updates and service history through relevant customer-facing capabilities such as RumPum.
08. Can we start with a few workshops and expand the network later?
Yes. RAMP can be introduced progressively, allowing organizations to establish core workshop workflows and visibility first and then expand across additional locations, franchise or partner workshops, customer channels and connected ecosystem workflows as the network grows.