MOTOR INSURANCE & CLAIMS
Connect Every Claim.
Keep Every Stakeholder Moving.
Bring insurers, surveyors, workshops, policyholders and claims partners into one connected operating ecosystem - from first notification and inspection to repair, settlement and recovery.
End-to-End Claim Visibility
Automated Workflow & Approvals
Secure Document Management
Real-Time Reporting & Analytics
Connected Partner Ecosystem
Faster, Transparent Settlements
A Claim May Start With One Customer.
Its Resolution Depends on an Entire Network.
A motor claim moves through multiple people, organizations and decisions. Insurers need information from surveyors, repair estimates from workshops, parts availability, approvals, repair updates and documentation - while policyholders expect visibility throughout the journey.
Fragmented Claim Execution
Claims move between insurer teams, surveyors, workshops and customers.
Field Evidence
Inspection and loss assessment depend on timely, structured information.
Estimate & Approval Dependencies
Repair cannot progress smoothly when estimates, queries or approvals remain unresolved.
Repair & Parts Visibility
The insurer needs visibility after the vehicle enters the workshop.
SLA & Claim Ageing
Every handoff can affect turnaround time and claim ageing.
Customer Visibility
Policyholders need clear information about where their claim stands.
Every Claim Connects
an Entire Network.
Insurer-Led Claims Control Architecture
The Motor Claim Journey Across the Ecosystem
- FNOL
- Assignment
- Assessment
- Approval
- Repair
- Settlement
- Assignment
- Inspection
- Evidence
- Assessment
- Report
- Vehicle Intake
- Estimate
- Approval
- Repair
- Quality
- Completion
- Claim Intimation
- Inspection
- Approval
- Repair Updates
- Settlement
- Requirement
- Parts Fulfilment
- Repair
- Documentation
- Assessment
- Total Loss
- Salvage
- Recovery
- Documentation
From First Notification to Final Settlement -
Connected End to End.
Claim Intimation
Capture the claim and initiate the workflow.
Assignment
Route the case to the appropriate surveyor or claims resource.
Inspection
Capture structured vehicle condition and field evidence.
Assessment
Review damage, documents and loss information.
Estimate & Approval
Coordinate estimates, queries, approvals and re-approvals.
Repair Execution
Track repair progress, parts and workshop activity.
Settlement
Bring claim documentation and settlement information together.
Recovery & Closure
Manage salvage, recovery, documentation and final closure where applicable.
Connect the Operations Behind Every Motor Claim.
Claim Orchestration
Coordinate claim stages, assignments, approvals, exceptions and handoffs across the ecosystem.
Survey & Field Inspection
Digitize inspection workflows and bring structured field evidence back into the claim process.
Workshop & Repair Coordination
Connect estimates, approvals, repair execution and claim status across workshop networks.
Parts & Repair Control
Connect repair requirements with parts availability, supplier workflows and transaction information.
Customer Communication
Give policyholders relevant visibility into claim progress, requirements and updates.
Recovery & Salvage
Connect total-loss, salvage and recovery workflows where applicable.
Built Around the Decisions That Shape
Claim Performance.
Claims need to reach the appropriate surveyor and progress within expected timelines.
Coordinate assignment, inspection status, pending actions and SLA visibility.
Field evidence may arrive through disconnected channels and formats.
Provide structured digital inspection and evidence capture through relevant workflows.
Repair estimates, queries, approvals and re-approvals can create handoff delays.
Connect workshop estimates with insurer review and approval workflows.
After approval, insurers can lose visibility into what is happening at the workshop.
Connect workshop repair status, claim information and completion updates.
Customers often need updates from multiple stakeholders.
Connect relevant claim status and customer communication workflows.
Total-loss and recovery processes involve additional stakeholders and documentation.
Connect recovery and salvage workflows with the wider claim lifecycle where applicable.
See Where Every Claim Stands -
and Where the Process Is Slowing Down.
Claims Pipeline
Surveyor Performance
Workshop Performance
Financial & Recovery
The Capabilities Behind a
Connected Motor Claims Ecosystem.
Combine the RAMP products and enterprise solutions relevant to your claims operating model, from orchestration and field survey to workshop execution, parts control and policyholder engagement.
UCI
Claims Orchestration
& Ecosystem Control
UniClaim
Surveyor &
Field Inspection
WMS / GMS
Workshop Execution
& Repair Tracking
MOTOR
INSURANCE & CLAIMS
Centralized orchestration, field inspections, workshop execution & ecosystem visibility.
Build a More Connected,
Predictable Claims Operation.
Claims
Visibility
See claim status, pending actions and exceptions across the ecosystem.
Faster
Coordination
Reduce unnecessary handoffs between claims teams, surveyors and workshops.
Partner
Accountability
Monitor surveyor, workshop and partner execution against defined workflows and SLAs.
Better Customer
Experience
Provide clearer visibility and consistent updates throughout the claim journey.
Cost & Recovery
Control
Improve visibility into repair, parts, settlement and recovery information.
Operational
Governance
Give claims leadership a centralized view for monitoring, intervention and decision-making.
Everything You Need to Know
About Motor Claims Operations
Find clear answers to common questions about our platform, products, integrations, and deployment models.
01. What types of insurance organizations can use RAMP?
RAMP can support general insurers and organizations managing motor-insurance claims and partner ecosystems, depending on the operating model and integrations required.
02. Can RAMP work with our existing core insurance or claims system?
Yes. RAMP should be positioned as an execution and orchestration layer, not necessarily as a replacement for core policy administration or existing claims systems. Integration scope depends on the systems and workflows involved.
03. Can RAMP connect surveyors and workshops?
Yes. Relevant RAMP capabilities can connect surveyor assignment and inspection workflows with workshop estimates, approvals, repair execution and status visibility.
04. Can policyholders track their claim?
Relevant RAMP customer-engagement capabilities can provide claim-related visibility and communication, depending on the configured workflow.
05. Can RAMP manage digital vehicle inspections?
Yes. UniClaim provides digital surveyor inspection and evidence workflows for supported motor-insurance use cases.
06. Can RAMP monitor surveyor and workshop performance?
Yes. Claims teams can monitor operational stages, turnaround times, pending cases, SLA-related indicators and partner performance through configured workflows.
07. Can RAMP connect parts and salvage workflows?
Yes. RAMP can connect relevant parts, supplier, salvage and recovery workflows where those capabilities are part of the implementation.
08. Can we start with one claims workflow and expand?
Yes. The ecosystem can be introduced progressively across selected workflows, partner groups or claim stages and expanded over time.
Connect Every Claim. Control Every Handoff.
Bring claims teams, surveyors, workshops, policyholders and partners into one connected operating model.